Shipping & Custom Fees

Oobje products are designed and handcrafted in our own production facilities. Every piece is made to order and shipped directly to you via express international delivery. To make this process smooth and transparent, we clearly outline how shipping, customs, and returns work below.

- Will I pay any shipping fee and customs fees?
No, you will not. You will not pay any costs other than the prices that you see on the website. You will not pay any extra customs and shipping fees. All that costs will be paid by us.

- When will my order be shipped after purchase?
Your orders will be prepared and delivered to the shipping company within 25-30 days. The courier company will deliver your order within 7-14 business days, approximately.
You will be informed about the shipping process through your contact details. So, it is very important to fill in your shipping/billing information correctly.

- Which shipping company will my order be sent with?
Your orders will be shipped quickly with FedEx. You will be notified via message or e-mail when the shipment is made.

- What should I do if the shipping package or product is damaged?
When the order reached you and if you see some damage on the box, please don't collect the item from the delivery guy and want a "Damage Assessment Report". But if you open the box and see some damage please contact us.